Support
Unless otherwise agreed in a purchase contract, software and the accompanying files are sold "as is" and without warranties as to performance of merchantability or any other warranties whether expressed or implied. Any liability of the seller will be limited exclusively to product replacement or refund of purchase price.
Anyone can report problems or errors to support@resourceminer.nu. All requests will be considered, the ambition is to answer all questions and correct all reported problems within the software. There is however no guaranties to get service without a separate support agreement.
Software support agreement
We offer a software support agreement through our partners who have 1st line support for their customers. The standard service level include:
- Correction of obstructive defects.
- Correction of defects in language definitions (parsers).
- Right to order language definitions for any programming language, including own and odd ones. Established programming languages according to a price list, custom and odd programming languages by price estimation.
- Possibility to influence product development.
- Free upgrades of licensed functions, product development is guided by:
a) Corrections of defects that are of obstructive nature
b) Corrections in language definitions
c) User needs and suggestions for improvement, functional and cosmetic
d) The overall product goal: Industrialization of system development
For more information about SLA and procedures, ask at support@resourceminer.nu.
Installation, education and user support
Our partners offer services for installation, education and user support. Follow the partner links under 'How to buy?' in the left pane.